Who can use PeopleSense Online?
Anyone eligible for a PeopleSense employer or organisation workplace program, often called an EAP, can register for PeopleSense Online. This includes not only employees or members of those organisations, but in many cases family members too. If you're an existing PeopleSense client you're already registered! And new clients can register easily using their program's registration code. Learn more.
NEW! Medicare and Self-Funded Clients can now use PeopleSense Online.
PeopleSense Online is now available to our valued Medicare and Self-Funded clients. There is no need to register for the service - our team will take care of signing you up at your next appointment. Please make sure to check in with us next time we see you.
A note for clients of our other services, and those without an Australian mobile number.
At the moment PeopleSense Online is not available a small number of our clients, but we are working hard to make sure that we can offer the service soon.
If you can't access PeopleSense Online today, our team is here to help with a range of ways to contact us.
Help accessing PeopleSense Online
Help with logging in
If you are an existing client of a PeopleSense Employee Assistance Program (known as EAP), your profile and login were set up when you became a client so you're ready to go!
You can log in quickly and easily using your mobile phone number on the PeopleSense Online homepage.
After entering your mobile number, we'll send a 6-digit text message verification code which should arrive promptly. The text message will come from "PeopleSense". Type in and verify the code to log in.
I didn't receive a verification code.
For security reasons we do not confirm whether or not you are registered with us when trying to Log in.
If you are an existing client, it may be that the mobile number you used is not registered to your profile. Please contact us so we can add it to your profile.
If you are a new client, please register using your program's registration code.
For any issues relating to log in, please contact us.
Help with registering
To register for PeopleSense Online you will need to have your workplace program's registration code to hand.
Registration codes are six-characters, a mix of letters and numbers, in the format AAA-AAA.
Everyone participating in a company or organisation's program uses the same code to register.
How do I find my program's registration code?
Your program's registration code is available from your HR or Wellbeing team, or by contacting us. It's often on posters or an intranet site including as a QR code. If you use the AltiusLife app or site, you can also access PeopleSense Online from AltiusLife.
I'm not sure if I'm registered. How can I find out?
Start by trying to log in with your mobile number. If you're not registered you will not get a verification code. If the mobile number you used is already registered with, a verification code will be sent.
What features does PeopleSense Online offer?
Learn about your session credits
Employer and organisational assistance programs provide you with a number of sessions free-of-charge, determined by the organisation offering it. To help you clearly understand how many sessions you have access to, and how you can use them, we employ a system of "session credits".
You can see how your allowance is structured at the top of your home page, including your renewal date, if applicable. Each available service is clearly marked with the credits it consumes when you make a booking.
Session balances reflect your bookings, so if you cancel a session before our 24 hour cancellation window, your session credit will be restored.
Why do Wellbeing services use 3 session credits?
Most wellbeing services are a three-session program of care: a first session to learn about your needs, a second session to introduce your custom program, and a third session to track progress. Learn more about Wellbeing services you may have access to.
I don't see active session credits after I registered
Some situations require us to verify access to care. Once this is completed, your credits will be available. If you have any questions, please contact us.
Make and manage appointments
Psychology counselling and Manager Assist program services can be booked directly with our team. You have a choice of in-person or telehealth appointments and can make that selection when booking.
For in-person appointments, enter the postcode of the location where you'd like to have your appointment. This option allows you to search near home, or work, or anywhere you find convenient.
For telehealth care you can choose between an online video appointment or a phone appointment.
Can choose the psychologist I see?
To select the gender of your psychologist when booking, simply make that selection on the booking screen.
We know that you may also have more specific preferences and needs, so when you have additional considerations for us to take into account, please contact our highly trained team to allow them to assist you find the right psychologist for your care.
How do I keep the same psychologist next time?
If you're booking a follow-on appointment, your current psychologist is selected automatically and you'll see only their availability when booking.
How do I change psychologist?
If you feel a change would be best, when you next book you can remove your current psychologist from consideration on the booking screen. You'll then see the availability of our whole team, but excluding your previous psychologist.
How do I change or cancel my appointment?
We make it easy to edit or cancel your appointment. Simply select your upcoming appointment to make the change. Do note that we have a 24 hour cancellation policy that applies to most of our appointments which may result in the loss of session credit and a charge for the session to the payer if you cancel within 24 hours of your session time.
About your profile
When you register with PeopleSense you create a clinical profile, as well as answering broad questions used for program reporting.
Your Clinical Profile
PeopleSense is a healthcare service. As with any medical professionals you work with, we need this information for your safety and care. Rest assured that this information is confidential and is only used in the context of your care.
Your Organisational Profile
The organisations we work with seek to understand how their programs are used, allowing them to respond to trends and adapt their offering. To support this, we collect broadly categorised information (e.g. age group) distinct from your personal details (e.g. date of birth). You have the option to decline each question.
PeopleSense uses a series of carefully designed controls to protect the identities of service users:
We never merge data values, so would never report on, for example, "females, aged 30-39",
We never report on time periods with fewer than 10 clients (such as a month or quarter),
We never report on organisational units with fewer than 20 employees.
Need further assistance?
If you have any questions we've not answered here, please contact us. Your comfort with how to access the services we offer, and with the way the programs operate, is of paramount importance to us.