Mental Health Chat gives you a safe, confidential way to connect with a real clinician when you need support. You’re not chatting with a bot or an automated system - you’re speaking with a registered psychologist who understands how to listen, respond and support you in the moment.
Our approach is designed first and foremost around your safety and wellbeing. Online chat can be a helpful way to start a conversation, but research shows that it must be carefully managed to ensure people who need higher levels of support are identified quickly. That’s why Mental Health Chat is fully integrated with our broader psychological support services, rather than operating as a stand‑alone or automated tool.
If at any point your needs are assessed as higher risk, the clinician will move you straight to a more appropriate form of support, such as phone or face‑to‑face contact, to make sure you receive the right care, in the right way, without delay. This triage process happens seamlessly and with your safety at the centre.
Unlike services that rely on AI or chatbots, our model prioritises clinical judgement, human connection and evidence‑based practice. This ensures the support you receive is not only accessible, but effective, ethical and aligned with best practice in psychological care.
How does Mental Health Chat work?
You can log in and start a chat session directly from the PeopleSense Online portal, without the need for a scheduled appointment.
How do session credits work with Mental Health Chat?
Do you use Chatbots or AI?
For Employer or Organisation Programs
Existing client? Simply log in using your mobile number - you're already signed up!
New client? Register with your program's registration code, available from your wellbeing team, or by contacting us.
For Medicare or Self-Funded Care
Connect with us to set up your Medicare referral, learn about our nationwide team, make a booking with a psychologist, or ask us anything else!