For GPs

Critical Incident



1300 307 912

For GPs

Connect your patients with the right support quickly and refer to the Psychology partner GP's can rely on.

PeopleSense: Psychology and Wellbeing by Altius provides fast, structured, outcome-driven psychology support for patients with Medicare-eligible and general mental health needs, helping reduce the pressure on GPs while improving patient outcomes.

Refer your patient

Three ways to refer

Here's how we manage your GP referrals for mental health

Call us

(1300) 307 912

Complete Our Online Form

Complete our

online referral form

Complete our

online referral form

Click here to quickly and easily provide us with your referral details

Fax or Email Us

Please send us your referral letter or patient's name and contact details:

Fax us at (08) 9388 9006

Email us at hello@peoplesense.au

Market Leaders Where It Matters Most

Market Leaders Where

it Matters Most

PeopleSense by Altius is the industry leader in terms of scale and wellbeing outcomes.

1M+

Provided one million counselling and

wellbeing sessions and counting.

Provided one million counselling and wellbeing sessions and counting.

180+

More than 180 permanently employed psychologists across Australia.

338

An average of 338 counselling sessions delivered every single day.

Why refer to PeopleSense

A next-step

private pathway

A next-step private pathway

Ideal for patients who need more structured, ongoing psychological care beyond early-intervention support.

Continuity

of Care

Continuity of Care

Shared-care communication, clear treatment pathways, and collaboration with referring GPs to support long-term outcomes.

Easily

Accessible

Easily Accessible

Our services are available Australia-wide via

telehealth and in-person appointments.

National

Network

National Network

Convenient locations and a broad range of clinical experience.

Our approach to managing your GP mental health referrals

Your referrals are in safe hands with us, our referral process is designed for clarity and continuity of care.

Submit your referral

An easy referral process for you and your patient

Once you send the referral, we reach out to your patient directly to arrange their first appointment. We take care of the logistics, keep the process simple, and ensure your patient feels supported right from the start.

Submit your referral

An easy referral process for you and your patient

Female standing outside feeling confident and ready.

First Appointment Booked Quickly

Fast access to care without long waits

Your patient is offered timely appointment options — including supporting medicare rebates where clinically appropriate, online or in-clinic. We prioritise fast access to care so patients don’t wait weeks to begin receiving support.

First Appointment Booked Quickly

Fast access to care without long waits

Care Plan Aligned to Your Referral

Therapy that follows your clinical direction

Our psychologists review your referral, Mental Health Care Plan aligned to your referral, and presenting concerns to tailor a care pathway that aligns with your recommendations. Your clinical intent remains central to how we support your patient.

Care Plan Aligned to Your Referral

Therapy that follows your clinical direction

EHS client seats on a doctors bed while a GP shows her something on a surface pro

Updates on Progress

You stay informed at every key stage

We are open to having further conversations about your patients and will provide direct links between you the referring GP and the treating Psychologist

Updates on Progress

You stay informed at every key stage

We are open to having further conversations about your patients and will provide direct links between you the referring GP and the treating Psychologist

Aftercare and Follow-Up

Ongoing collaboration, even after sessions conclude

When your patient reaches review points or completes their session plan, we provide clear feedback and recommendations. If additional sessions, alternative supports, or stepped-care options are needed, we work with you to ensure seamless continuity of care.

Aftercare and Follow-Up

Ongoing collaboration, even after sessions conclude

Our mission is simple:

Become the psychology partner GPs can rely on.

Our mission is simple:

Become the psychology partner GPs can rely on.

We asked and what we heard shaped our mission to build a clearer, more reliable mental health pathway for general practice.

Lighten the Weight of Mental Health Care

For many patients, their GP is the first place they turn to when mental health concerns arise. GPs told us this places significant responsibility on general practice to assess risk, provide early support, and guide patients into appropriate care.

Eliminate The Referral Bottleneck

Many GPs described referral pathways as fragmented, with long waitlists, limited availability, and uncertainty about who can see patients promptly. These delays can leave patients unsupported and GPs carrying ongoing risk.

Close The Continuity Gap

GPs told us they often receive little feedback after referring a patient. Without timely updates or shared-care communication, continuity of care becomes harder, particularly for patients with higher or ongoing needs.

Our team of over 200+ psychologists can support your patients across a wide range of life’s challenges.

We pride ourselves on the close relationships we build with your patients and take the time to understand

and tailor to their specific needs. All with the highest standards of service, quality and outcomes.

We pride ourselves on the close relationships we build with your patients and take the time to understand and tailor to their specific needs. All with the highest standards of service, quality and outcomes.

Anxiety

Child and adolescent mental health

Organisational Change

Work-life balance

Depression

Substance use

Bullying

& Harassment

Psychological Resilience

Post-Traumatic Stress

Grief/loss

Performance Management

Values Alignment

Anger Management

Coping with injury and illness

Career Transitions

Gratitude

Family & Relationship Difficulties

ADHD/Autism

Acute/Chronic Stress & Burnout

Preparing for major life events

Anxiety

Depression

Post-Traumatic Stress

Anger Management

Family & Relationship Difficulties

Child and adolescent mental health

Substance use

Grief/loss

Coping with injury and illness

ADHD/Autism

Organisational Change

Bullying & Harassment

Performance Management

Career Transitions

Acute/Chronic Stress & Burnout

Work-life balance

Psychological Resilience

Values Alignment

Gratitude

Preparing for major life events

Anxiety

Post-Traumatic Stress

Family & Relationship Difficulties

Substance use

Coping with injury and illness

Organisational Change

Performance Management

Acute/Chronic Stress & Burnout

Psychological Resilience

Gratitude

Depression

Anger Management

Child and adolescent mental health

Grief/loss

ADHD/Autism

Bullying & Harassment

Career Transitions

Work-life balance

Values Alignment

Preparing for major life events

Frequently Asked Questions

Everything you need to know about referrals, Mental Health Care Plans, and Better Access requirements

Do patients need a referral to see a psychologist?



Is a Mental Health Care Plan (MHCP) enough on its own?



Does the referral need to be addressed to a named psychologist?



How many sessions is a patient eligible for under Better Access?



What should be included in the GP referral letter?



What are the GP/referrer obligations under Better Access?



Who can provide services under Better Access?



Do providers need to send a report back to the referring GP?



Which Medicare items are used for preparing a GP MHCP?



When should a MHCP be reviewed — and what’s changed from 1 Nov 2025?



How do re-referrals work after a course of treatment?



Are there any telehealth requirements for Better Access claims?



Can couples access treatment under a MHCP?

